'Hospitality' a word the team should investigate - specifically the lady that answers the phone in service. Made me feel like a number. I've moved on from this location. Too bad as the people that do the work behind the service desk are good people; hence the 3 stars instead of 1.

It has been a pleasure buying my car at Shepard Toyota. Excellent prices without unknown add-ons and family run which is noticed. Worked with David Y, who has great communication and very thorough. Also worked with Bill C, also with excellent communication and very easy to work with. This team is top notch and suggest buying from them. I bought my vehicle and I live in Florida. I recommend this dealer to anyone. Thank you Shepard’s team for everything with the best customer service and prices too!!!

Awesome staff great service got the vehicles me and my fiance wanted highly recommended.

David was great! This was my first new vehicle purchase and he was personable, knowledgeable and able to answer all my questions. He really made the process fun and easy. Thank you David!

I want to thank both James Bacon-DeWalt and Bill Carr who worked together to put together a great deal for my daughter to purchase a 2024 Toyota Sequoia. They did an excellent job, professional yet easy going and a no nonsense/no stress approach. Too often we here complaints about a Sales or Service Experience, so I wanted to take the opportunity to acknowledge a job well done and My daughter is one happy customer.

Amazing Experience! ⭐⭐⭐⭐⭐ Hands down the best car-buying experience I’ve ever had! The team at Shepard Toyota , David Young and Bill Carr were friendly, HONEST and incredibly helpful from start to finish. No pressure, no stress—just great service and a great deal. I drove off in my new Prius with a huge smile on my face. Highly recommend to anyone looking for top notch service and a dealership that cares!

Outstanding Car Purchase. This dealership was good to work with, honest, and willing to bring in the exact car for me. The communication was excellent. All Around PERFECT. Love the new Toyota Corolla Hatchback. Shout Out to my 2 salespeople James Dewalt and David Young. If you need a Toyota is the area, this is the dealership to go to!

I recently visited Shepard Toyota in Rockland, Me. I was interested in purchasing a vehicle for my son and was directed to salesman James Bacon-DeWalt. I provided James with my budget and expectations for purchasing the Toyota 4Runner. James, with his straightforward, transparent, and upfront approach, added a personal touch to our negotiations. His affable personality and professional conduct throughout our discussions made me feel valued as a customer. It was James who convinced me to have my son drive off the lot with the 4Runner. He went above and beyond to have the car detailed, washed, and look like a 2025 vehicle. I highly recommend James to anyone in the Midcoast area looking to purchase a new or used vehicle. I suggest that management give James a huge shout-out at the next sales meeting; he deserves recognition for his connection to the customer and his effective sales style.

Shepard Toyota are some of the most respectful People I have dealt with, when need some help with questions. Thank-You.

We just purchased a 2024 Toyota. Bryan Rogers was an excellent salesman and made the process of buying a car easy. We had alot of questions as we are on a budget. He was very good at getting those questions answered. He was friendly, courteous and he even bought us lunch while we waited. I would recommend this place to friends!!

I bought a beautiful GMC Canyon Denali today at Shepherd Toyota in Rockland Maine . It was the best experience iI have ever had buying a car and I’m walking out to my new truck smiling.. Mike Bryant, miracle worker, along with the wonderful Dean Hale , found me the perfect truck and worked very hard to make sure I was happy, and that it hit every need on my wish list. Good truck, good price and great people. What more could I ask for? Lynn Tierney Owls Head

I had such a smooth and pleasant experience buying a car with Shepard Toyota in Thomaston. I felt welcome and didn’t feel any of the pressure I expected out of a transaction of this kind. Gaige Anna were patient and informative with any question I had and I trust their answers. Thank you!I love my new car!

We called ahead to look at a used truck, Mack took the call and we made an appointment. Mack had the truck ready to test drive when we arrived. Ultimately, the truck wasn't what we wanted, Mack listened to our needs and showed us a few new trucks. We really liked one of them! The dealership was able to get us a fair trade in value and the finance team put together a great package. Mack stayed well past closing to help us get aquatinted with all the bells and whistles. We love our new 2024 Tacoma! Thank you Mack and team!