While driving home from Maine to Virginia, our check engine light turned on. We called in desperation and they saw us immediately. Ran a diagnostic, and everything was actually fine. They where very knowledgeable and kind, will come back in a heart beat. Professional and understanding.
Best experience I’ve had at a dealership. Was amazed at how accommodating my salesman was. Austin was very helpful and did everything he could to make it a good experience. There was absolutely zero pressure between the salesman and the finance manager. HIGHLY recommend
Excellent Experience! Steven was great to deal with and has followed several times since the sale to check in! Very happy with my truck! Highly Recommend doing business here!
Excellent customer service no pressure Will definitely return Prices below competition Salesman friendly not aggressive attentive Financial manager is pleasant and so easy to work with
Bill Carr Sr and Jr are the best.. 5 stars for them!!!
Shepard is my dealership for my Toyota. They have a very professional service and body shop. Prices are fair. They work as quickly as possible all the time. I have had positive experiences 100% of the time after a dozen appointments. I highly recommend Shepard Toyota.
Had a great experience purchasing my 2020 Cherokee thank you Austin for everything and being more then willing to work with the very little time I had to do so!
Im very late on sharing this but I went there to get a car last year and the associate Peter was very helpful and helped me find the car I was looking for with no problems. Excellent service and very professional.
Always professional and superior service. No nonsense or games. Won't go anywhere else!
My family and I got locked out of our car at the storage units across the street. Brett and Hayden were an incredible help to get us back into an older Toyota Avalon. They went out do their way to help us. Cannot thank them enough!!
Sales man was excellant. Explained all I needed to know to make a purchase. No high pressure. Very Happy with my 2021 Ram 2500 Diesel. Will be back in 3 years. Service department is also very good.
Kris in the sale department was amazing. I would highly recommend working with Shepard Toyota. It was a fantastic experience.
Fantastic job in buying the truck, no hassles. Good straight forward people, will recommend them to fellow friends or buy another vehicle from them. No hidden strings attached
I've only dealt with the parts department but very helpful. A couple of times they have told me I needed another part with the parts I'm getting... They have been write everytime so that saves trip and hassle, and that's awesome.
I highly would recommend to my family and friends, customer service was outstanding Steve was special, he’s the best . My experiences I could feel the love awesome guy’s great job.
Had routine oil change and fuel pump replaced due to recall. Very friendly and quick service.
Peter was polite and helpful. I drove well over an hour to look at a used Prius but it wasn't up to snuff. But they were honest and I will shop there in the future.
We drove almost 3 hrs to Shepard Toyota to purchase a sweet 2018 Toyota Carmy Se. which we absolutely love. Peter and Bill Carr Jr are top notch #1 guys. I recommend Shepard Toyota for anyone looking for a great deal.A++++++++++
JJ was an amazing salesperson. He went above and beyond to make sure that the vehicle I was interested in was in perfect condition by the time we got there, was well mannered, perfectly prepared, and made the experience the best one I have ever had! I would highly recommend if you're in the business for a new vehicle, to go to him for service!
Very satisfied thank you Ian great sales man!
Terrific job every time! I wouldn’t even think about going anywhere else! The service department has gone over and above my expectations Highly recommend if you have a Toyota!
Great service as usual A+++++++
I drove 3 hours to Shepard Toyota to purchase my vehicle. This was by far the best experience I’ve ever had at a car dealership, they had me in and out fast. The Shepard Toyota staff was very polite. My salesman was John Jolicoeur I highly recommend him, he is a great guy and easy to work with. They will have my business in the future.
Recently Bought a Tundra from these guys and it was a wonderful experience. even though I knew what I wanted when i got there Bill Sr. was great and helpful. Took it for a test drive and then started the paperwork. in and out as quick as can be. great bunch of guys they have working there. would definitely work with them again in the future!
They are amazing! Great negotiation and my salesman has followed up several times to make sure my vehicle is working great. HIGHLY recommend.
Just bought a car there today, couldn’t be happier. Peter Gardner reserved the car I wanted a few weeks back, and he made sure it was out front and waiting when I arrived, clean and polished. All of the paperwork was ready to go, I was in and out in about 10 minutes, which included some chit chat. Everyone wore masks, and there was hand sanitizer available. Additionally, Peter and team were completely transparent about costs. He shared a purchase agreement outlining costs two weeks ahead of time, and it matched to the penny when I arrived today. No hidden ...
I could not speak any higher of the folks over at Shepard Toyota. Being a first time new car buyer was a breeze going through them. In a world where salespeople tend to give you the run around and get you in extra fees and costs, Shepard Toyota is honest and works hard to assist you in the car buying process. From the time I first called till over a month later while I waited for my car to be built. Peter Gardner helped me every step of the way. I couldn't be happier with my purchase of the 2021 ...
Peter Gardner was my salesman and was fantastic to work with. Didn’t hound me with spam emails or phone calls, no pressure tactics, and most importantly he found me the vehicle I wanted. The process with Peter was so easy it almost didn’t feel like I was buying a car. This is my third Toyota and first from Shepard. The fourth Toyota will come from Shepard as well.
I bought a Toyota 86 a few days ago at Shepard Toyota in Thomaston, ME. Never in my life has buying a car been so quick and pleasurable. My salesman, John Jolicoeur, made my experience smooth and satisfying. I love my car and I love Shepard Toyota!
I bought a used car, a Toyota Highlander, from Shepard’s Today. I live in the area and my wife and I have been having service done on our older Toyotas here for years. We have always felt that our cars were well cared for by the service department. The usual routine maintenance, recalls and even unexpected maladies. It was natural then, to include Shepard’s in our search for a new used Toyota. I have had several pleasant exchanges with Peter Gardener in Sales over the years when getting an oil change. When our search narrowed down to one ...
In a world where it is easier and easier to do the wrong thing and legally get away with it, Shepard Toyota went above and beyond today to prove they're not like that. They technically were within their legal rights to charge me for work that I didn't know was going to have to be done soon when I bought my used Tundra from them 3 months ago. They made it right, and it blew me away today. Thank you Richard, and the rest of the team in the service department. You really showed me what you're made ...
Nice dealership, friendly, knowledgeable staff. Learned a lot from Peter, thinking about leasing now. Never have before!
Great place because of the great people. Took care of my 2018 Tundra Making sure all was ready for a long road trip. Friendly & helpful staff. I highly recommend this facility.
My husband and I stopped by just this week to claim our "prize" but were welcomed at the door by the Matt and Mike team (not from around here 😜). They were awesome!! Never dreamed we were buying a car that day but some how we left with an awesome deal, an awesome 2016 Jeep Cherokee and needless to say an awesome experience. Thank you Matt and Mike for all your help and laughs.
I had my case repaired there. The repair shop was friendly and kept you informed throughout the repair! I can't give it 5 stars because I don't know how the dealership is, and I don't want to misguide you.
Good local car dealer. All there used cars come with a 6 month 6,000 mile warranty. Better than the big boys up in Augusta
Shepard Toyota truly goes out of their way to provide the best service. I have bought my last 2 vehicles from Peter Gardiner, and I recommend him to family and friends. Both times, the buying process was smooth and easy. He always treats me with dignity, honesty and respect, and that means a lot to me. I am a customer for life. If you are in the market for a new or used car, go see Peter. You'll be glad you did.
Shepards offer a great variety of vehicles as well as great customer service. They do a good job matching a vehicle for you and they help you out with budgeting. They are very real people and know what works best for your circumstance. They will help make decisions as well as let you know what each vehicle is all about. The process was very fast and they certainly know what they are doing. I met with several of the salesman and they all were very friendly and were acting like real people and not someone that just wants to make ...
Staff are super quick at helping out and has decent prices here. They have a waiting room for something quick and they are really good at communicating to their customers. Overall, it has been a great experience coming in here as well as friendly service that can help you learn more about your vehicle.
We purchased a Toyota Highlander SE working very closely with salesman Peter Gardner. He was quick to respond to phone calls and emails as we were very specific to what we we wanted for our next vehicle. The entire team the final day I picked up our new car was very friendly and quick to get us on the road home with our new car! Just what you would hope for from a family run car business. Thank you!
Very quick,in and out in a half hour
I like working with this dealership. My home dealership is in Mass and Shepard is very accommodating. Saves me long drives for routine service
I bought a used, 2013 Toyota Rav4 here about 3-4 months ago, my wife and I love it.
Its good if you are looking for a truck
Buying a new car is exciting, stressful and for us, time consuming. We shopped around, looking at Subarus and Toyotas. Peter Gardner, at Shepard Toyota was friendly, knowledgeable, and always returned phone calls and emails. Our gut told us to go with him, but we still kept looking, searching for the perfect car and perfect deal. We would have saved ourselves a lot of grief, if we had just followed our instincts, but we kept looking. Eventually, we found our way back to Peter. He was and is the BEST. Don’t waste your time looking anywhere else. He offers ...
I can't say enough good things about Shepard Toyota. My family has been buying cars from them going all the way back to my grandfather. The staff there is very polite, professional, and helpful. They know the answer to almost any questions you have and they treat their customers with the highest respect. I would recommend Shepard Toyota to anyone in the market for a new or used car.
Pleasant and friendly staff.
Had problems with the cruise control system on my 2018 tundra. Service department got me in right away. Reset the software and did my 15 K maintenance as long as I was there. Runs perfectly. Minimal charge. Would definitely go again!
We bought a 2019 Prius AWD-e this week. Peter Gardner was our salesperson and he went above and beyond to help us with a quick sale and get us familiar enough with the new technology to feel comfortable immediately. A great place to buy a car. Carolyn and Don Maunz
Just bought a new car at Shepard Toyota. It's a great place with which to do business. Peter Gardner was my salesman, and he went way out of his way to find me the perfect 2019 Rav4.
It was a pleasure to work with salesman Bill Carr Jr. I had no idea purchasing a new car good be such a good experience. He and the support staff answered my questions effectively and efficiently, made decisions that smoothed out the process, and made adjustments to meet my needs. My hat is off to the Shepard family. Thank you.
Shepard's is always grade top notch. Have been a great supporter of Shepards and crew for 25 years. Chuck , owner Classic Imports, retired.
Service was fast and the customer service rep was very nice.
I had Kristopher McMahon as my sales rep., and he was excellent. The used Sienna I purchased had a few minor issues(like the outside temperature gauge was off) that I noticed after driving it for a few days, and he got those issues taken care of immediately. Great service on all levels.
Peter was a great salesman thanks
Have dealt with Shepard's for 25 years... the BEST. Recently purchased a used car. Bill Carr Jr. was personable, patient, compassionate and knowledgeable. Outstanding in helping this older person, shopping alone identify what would work best to fit my needs.
Fast friendly service would highly recommend Shepard Toyota to anybody in the mid coast region with a Toyota or any other vehicle for that matter
Bill jr was a personable, well informed professional sales person! He made the entire leasing process easy and enjoyable!! I will continue to do business thru him for as long as he is with Shepard’s Toyota in Rokland
Great, as always.
I am writing to bring to your attention the outstanding customer interaction I experienced with Bill Carr, Jr. I initially went to Shepard Toyota to see about renting a Toyota Camry for an upcoming trip and I wanted to see if I could rent a Camry as I was planning on purchasing a used one in 2019. Bill Carr, Jr greeted my Wife and I and was very helpful in directing us to the rental area. Bill advised that the representative was at lunch but should return within the hour. I then asked Bill if, while I was there, if they ...
Was in desperate need of a vehicle as some form of black magic decided to take mine from this world far too soon. I decided to give Shepards a chance based on some recommendations from other patrons and family friends. I went to the dealership and by some miracle act of god, I was introduced to Bill Carr Jr. Bill assisted me by giving me the best price and the the best value for a used car. As I type this, that car is sitting in my driveway and gets me to work and the grocery sore every day. Absolutely ...
I knew the car that I wanted, but we had some logistics to deal with first before buying our car. Bill Carr, Jr. was not pushy at all and was there whenever I had questions. I absolutely loved and appreciated his quick responses on everything. I normally hate buying vehicles, but this process was so easy and I would highly recommend buying a vehicle from Bill Carr Jr. I know Shepherd's will be the first place I look when it's time for another!
I got my new car from Bill Carr Jr. He was extremely helpful and walked me through the entire process. Any questions I had he was quick to respond, and answered in a very professional manner.
Experience was great. Easy communication back and forth with Bill Carr Jr. He was able to find exactly what I needed quickly. Buying process was quick and painless.
I just bought a new Tacoma from Shepards. Couldn't have been more happy with the help of Bill Carr Jr. He was very helpful every step of the way. I would highly recommend him to any of my friends looking for a new truck!
Bill Carr Jr was our salesman he went above and beyond our expectations to help us purchase our new truck. He was patient with us answering all our questions and returning all our calls. The truck was for my husband, I own a Toyota Camry when I decide to get a new one I will definitely seek out Bill Carr Jr.
Bought a new Tundra today at Shepards from Peter Gardner. He quoted a great price with no negotiation. I got my loan through them over the phone. It took 15 minutes to sign paperwork and drive away. Easiest vehicle purchase ever. I’m impressed.
Always a pleasure to deal with Shepard's!
Was looking for something newer but pristine and was happy with the helpful sales professional here. I would highly recommend Peter Gardner if you are looking to purchase a vehicle. He quickly found me just what I was looking for.
Shepard's does a great job for a decent price.
I’ve leased 2 and bought 1 car from Shepard’s. I’m always amazed at their customer service, great pricing deals and superb repair center! Thanks Peter
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