Customer Testimonials
Kris in the sale department was amazing. I would highly recommend working with Shepard Toyota. It was a fantastic experience.
I've only dealt with the parts department but very helpful. A couple of times they have told me I needed another part with the parts I'm getting... They have been write everytime so that saves trip and hassle, and that's awesome.
Had routine oil change and fuel pump replaced due to recall. Very friendly and quick service.
Peter was polite and helpful. I drove well over an hour to look at a used Prius but it wasn't up to snuff. But they were honest and I will shop there in the future.
We drove almost 3 hrs to Shepard Toyota to purchase a sweet 2018 Toyota Carmy Se. which we absolutely love. Peter and Bill Carr Jr are top notch #1 guys. I recommend Shepard Toyota for anyone looking for a great deal.A++++++++++
JJ was an amazing salesperson. He went above and beyond to make sure that the vehicle I was interested in was in perfect condition by the time we got there, was well mannered, perfectly prepared, and made the experience the best one I have ever had! I would highly recommend if you're in the business for a new vehicle, to go to him for service!
Very satisfied thank you Ian great sales man!
Great service as usual A+++++++
I drove 3 hours to Shepard Toyota to purchase my vehicle. This was by far the best experience I’ve ever had at a car dealership, they had me in and out fast. The Shepard Toyota staff was very polite. My salesman was John Jolicoeur I highly recommend him, he is a great guy and easy to work with. They will have my business in the future.
Recently Bought a Tundra from these guys and it was a wonderful experience. even though I knew what I wanted when i got there Bill Sr. was great and helpful. Took it for a test drive and then started the paperwork. in and out as quick as can be. great bunch of guys they have working there. would definitely work with them again in the future!
They are amazing! Great negotiation and my salesman has followed up several times to make sure my vehicle is working great. HIGHLY recommend.
Just bought a car there today, couldn’t be happier. Peter Gardner reserved the car I wanted a few weeks back, and he made sure it was out front and waiting when I arrived, clean and polished. All of the paperwork was ready to go, I was in and out in about 10 minutes, which included some chit chat. Everyone wore masks, and there was hand sanitizer available. Additionally, Peter and team were completely transparent about costs. He shared a purchase agreement outlining costs two weeks ahead of time, and it matched to the penny when I arrived today. No hidden ...
I could not speak any higher of the folks over at Shepard Toyota. Being a first time new car buyer was a breeze going through them. In a world where salespeople tend to give you the run around and get you in extra fees and costs, Shepard Toyota is honest and works hard to assist you in the car buying process. From the time I first called till over a month later while I waited for my car to be built. Peter Gardner helped me every step of the way. I couldn't be happier with my purchase of the 2021 ...
Peter Gardner was my salesman and was fantastic to work with. Didn’t hound me with spam emails or phone calls, no pressure tactics, and most importantly he found me the vehicle I wanted. The process with Peter was so easy it almost didn’t feel like I was buying a car. This is my third Toyota and first from Shepard. The fourth Toyota will come from Shepard as well.
I bought a Toyota 86 a few days ago at Shepard Toyota in Thomaston, ME. Never in my life has buying a car been so quick and pleasurable. My salesman, John Jolicoeur, made my experience smooth and satisfying. I love my car and I love Shepard Toyota!
I bought a used car, a Toyota Highlander, from Shepard’s Today. I live in the area and my wife and I have been having service done on our older Toyotas here for years. We have always felt that our cars were well cared for by the service department. The usual routine maintenance, recalls and even unexpected maladies. It was natural then, to include Shepard’s in our search for a new used Toyota. I have had several pleasant exchanges with Peter Gardener in Sales over the years when getting an oil change. When our search narrowed down to one ...
In a world where it is easier and easier to do the wrong thing and legally get away with it, Shepard Toyota went above and beyond today to prove they're not like that. They technically were within their legal rights to charge me for work that I didn't know was going to have to be done soon when I bought my used Tundra from them 3 months ago. They made it right, and it blew me away today. Thank you Richard, and the rest of the team in the service department. You really showed me what you're made ...
Nice dealership, friendly, knowledgeable staff. Learned a lot from Peter, thinking about leasing now. Never have before!
My husband and I stopped by just this week to claim our "prize" but were welcomed at the door by the Matt and Mike team (not from around here 😜). They were awesome!! Never dreamed we were buying a car that day but some how we left with an awesome deal, an awesome 2016 Jeep Cherokee and needless to say an awesome experience. Thank you Matt and Mike for all your help and laughs.
I had my case repaired there. The repair shop was friendly and kept you informed throughout the repair! I can't give it 5 stars because I don't know how the dealership is, and I don't want to misguide you.
Good local car dealer. All there used cars come with a 6 month 6,000 mile warranty. Better than the big boys up in Augusta
Shepard Toyota truly goes out of their way to provide the best service. I have bought my last 2 vehicles from Peter Gardiner, and I recommend him to family and friends. Both times, the buying process was smooth and easy. He always treats me with dignity, honesty and respect, and that means a lot to me. I am a customer for life. If you are in the market for a new or used car, go see Peter. You'll be glad you did.
Shepards offer a great variety of vehicles as well as great customer service. They do a good job matching a vehicle for you and they help you out with budgeting. They are very real people and know what works best for your circumstance. They will help make decisions as well as let you know what each vehicle is all about. The process was very fast and they certainly know what they are doing. I met with several of the salesman and they all were very friendly and were acting like real people and not someone that just wants to make ...
Staff are super quick at helping out and has decent prices here. They have a waiting room for something quick and they are really good at communicating to their customers. Overall, it has been a great experience coming in here as well as friendly service that can help you learn more about your vehicle.
We purchased a Toyota Highlander SE working very closely with salesman Peter Gardner. He was quick to respond to phone calls and emails as we were very specific to what we we wanted for our next vehicle. The entire team the final day I picked up our new car was very friendly and quick to get us on the road home with our new car! Just what you would hope for from a family run car business. Thank you!
Very quick,in and out in a half hour
I like working with this dealership. My home dealership is in Mass and Shepard is very accommodating. Saves me long drives for routine service
I bought a used, 2013 Toyota Rav4 here about 3-4 months ago, my wife and I love it.
Its good if you are looking for a truck
Buying a new car is exciting, stressful and for us, time consuming. We shopped around, looking at Subarus and Toyotas. Peter Gardner, at Shepard Toyota was friendly, knowledgeable, and always returned phone calls and emails. Our gut told us to go with him, but we still kept looking, searching for the perfect car and perfect deal. We would have saved ourselves a lot of grief, if we had just followed our instincts, but we kept looking. Eventually, we found our way back to Peter. He was and is the BEST. Don’t waste your time looking anywhere else. He offers ...
I can't say enough good things about Shepard Toyota. My family has been buying cars from them going all the way back to my grandfather. The staff there is very polite, professional, and helpful. They know the answer to almost any questions you have and they treat their customers with the highest respect. I would recommend Shepard Toyota to anyone in the market for a new or used car.
Pleasant and friendly staff.
Had problems with the cruise control system on my 2018 tundra. Service department got me in right away. Reset the software and did my 15 K maintenance as long as I was there. Runs perfectly. Minimal charge. Would definitely go again!
We bought a 2019 Prius AWD-e this week. Peter Gardner was our salesperson and he went above and beyond to help us with a quick sale and get us familiar enough with the new technology to feel comfortable immediately. A great place to buy a car. Carolyn and Don Maunz
Just bought a new car at Shepard Toyota. It's a great place with which to do business. Peter Gardner was my salesman, and he went way out of his way to find me the perfect 2019 Rav4.
Shepard's is always grade top notch. Have been a great supporter of Shepards and crew for 25 years. Chuck , owner Classic Imports, retired.
Service was fast and the customer service rep was very nice.
Peter was a great salesman thanks
Fast friendly service would highly recommend Shepard Toyota to anybody in the mid coast region with a Toyota or any other vehicle for that matter
Great, as always.
I just bought a new Tacoma from Shepards. Couldn't have been more happy with the help of Bill Carr Jr. He was very helpful every step of the way. I would highly recommend him to any of my friends looking for a new truck!
Bill Carr Jr was our salesman he went above and beyond our expectations to help us purchase our new truck. He was patient with us answering all our questions and returning all our calls. The truck was for my husband, I own a Toyota Camry when I decide to get a new one I will definitely seek out Bill Carr Jr.
Bought a new Tundra today at Shepards from Peter Gardner. He quoted a great price with no negotiation. I got my loan through them over the phone. It took 15 minutes to sign paperwork and drive away. Easiest vehicle purchase ever. I’m impressed.
Always a pleasure to deal with Shepard's!
Shepard's does a great job for a decent price.
I’ve leased 2 and bought 1 car from Shepard’s. I’m always amazed at their customer service, great pricing deals and superb repair center! Thanks Peter
What an easy, no hassle experience! Thank you Peter Gardner, would buy from you again!!
Love my Tacoma
Good people and good work
Good people and good work
Great service..
Great customer service.
Got a cool Patriot Lariette
I visited many dealerships in Rockland today; and folks, if you want to work with professional sales people and financial managers, Shepard Toyota will ensure you have a great experience. We ended up leasing a Toyota, working with Bill Carr, Jr., a very knowledgeable, customer-focused sales representative. If you are looking for honesty, integrity and industry knowledge, ask for Bill Carr, Jr. - no pressure and wonderful patience beyond our expectations. We also worked with Shepard Toyota's financial manager, another great experience!!!
Amazing purchase experience at Shepard's. Could not be happier. From the beginning of the transaction through the delivery of the vehicle, all sales personnel went above and beyond to earn our business. Would highly recommend.
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